Customization vs. Configuration: What’s the Best Option for You? Part One of Two

Businesses use software and technology to help solve specific problems, operate more efficiently and maintain a competitive advantage that allows them to grow and succeed. When it comes down to choosing which software and technology solutions you employ, the choice can be tricky. Do you choose something “out-of-the-box” – a prebuilt solution that can possibly be configured to meet your needs—, or do you go with an entirely custom-built solution that may have a higher initial cost, but will meet your needs exactly?

Customization versusConfiguration can be a hard choice. In many cases a customized solutionis clear, simply because there is no out-of-the-box option available and a custom option is the only option, and an out-of-the-box option is sometimes the clear choice because a particular business need is very standard and there are many suitable options already available. Even though many software applications are custom built because there is no solution currently available, others are custom built because they can do it better.

Take Google, for example. Before Google, there were many search engines. The founders of Google thought they could do it better, and so they built their own, which has been wildly successful. The same thing has happened thousands of times as people have seen a need and built a solution to fill that need, rather than relying on an incomplete  prepackaged solution.

As a custom software development company, Amadeus Consulting has seen the wealth of innovation, insight and creativity that business leaders possess. We have helped innovation leaders turn their imagination into full working products, and we have seen the impact that custom software solutions can have on building a business.

But we at Amadeus Consulting also recognize that a fully custom solution is not always the best solution for every situation. In the battle of customization versus configuration, there are still many variables to consider, and it not always an either/or choice. We would like to provide a few tips that may help you get started. But first, a quick rundown of the benefits:


At a Glance

Custom Software: Software which requires changing a program’s code or building new software from scratch.

Quick Advantages:

Creates a feature or product not available anywhere else

Does exactly what you want

Provides competitive edge

Creates a new proprietary product or solution

Integrates with current systems

Quick Disadvantages:

Higher Initial Cost

Longer implementation time

Configurable software: Software that allows you to change settings or slightly reconfigure the software within its designed limitations

Quick Advantages:

Lower initial Cost

Faster Deployment

More Universally recognized

Quick Disadvantages:

Generic fit – May not do everything you need

May require customization anyways

Requires IT department to manage configuration and maintenance

Stay tuned for our follow-up to this post, which will give you the three big questions to pinpoint your needs.

About the Author

Amadeus Consulting creates custom technology solutions that produce real results. As thought leaders in the technology space, Amadeus Consulting is excited to bring the latest news and tips about mobile development, search marketing, creative design and software technology to the forefront. This thought leadership allows Amadeus Consulting to stay on top of technological trends and changes in order to benefit our clients. To find out more about Amadeus Consulting’s end-to-end technology solutions, please visit our website at

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