As a new manager, I am often faced with situations in which I must make informed decisions about the direction of my team. Understanding the current state of a marketing platform is an essential piece of my decision making process. For me this can be a fairly easy process – check in with team members, colleagues, review content, etc. For managers responsible for complex software platforms and investments, accurately understanding the current state of a system can be a complex task. This requires an expert level understanding of system architecture, and is often the best place to start a new project.
At its core, any software audit is a tool which can provide insights into the current state of a program, application, or system. Depending on the type of audit the information gathered can influence maintenance plans, future development, and user experiences. But how is that information collected and how are recommendations and conclusions reached?
At Amadeus Consulting many of our projects start with an audit, our process for audits include a few phases but is centered on Discovery and Analysis. Discovery focuses on understanding your system, your business goals, how the system works, and how users access and interact with the system. The Analysis phase of the audit provides our engineers time to evaluate system requirements and assemble an assessment of your system. This analysis is then converted into actionable recommendations for you and your firm.
The audit performed and recommendations made by Amadeus can help system managers:
- control complexity in system deployment
- identify gaps and areas for concern or improvement
- optimize return on IT/IS investment
- understand system scalability, reliability, and flexibility
All of these outcomes help managers make better business decisions based on expert analysis and advice. How have you used audits to better understand your systems and development programs?